Frequently Asked Questions
When will my order ship?
As soon as your order is on its way, you’ll receive an email with tracking details so you can follow every update.
How can I track my order?
Use the tracking link in your dispatch email. If the carrier has not updated the parcel yet, allow a little time for the first scan to appear.
Can I cancel or change my order?
Contact us within 1 hour of placing the order and we’ll do our best to help. After that, preparation may already be underway.
How do I choose a size?
Open the Size Guide on any dress page and compare the bust, waist, and hip measurements. If you are between sizes, choose the roomier option.
How do returns work?
If your item is eligible, contact us first so our team can guide you through the return steps. Full conditions are available in our Returns & Refunds policy.
Can items from one order arrive separately?
Yes. An order may occasionally be split into more than one parcel. Available tracking details will be sent for each shipment.
How can I contact Ciela Vere?
Use the form on our Contact page and include your order number when asking about an existing purchase. Our team will help as soon as possible.