Privacy Policy

Effective date: August 16, 2026

This Privacy Policy explains how Zentara LLC, operating the Ciela Vere store, collects, uses, and discloses personal information when you visit, use, or make a purchase from our online store.

Information we collect

Depending on how you interact with the store, we may collect contact details, billing and shipping information, order and transaction details, account information, communications, device and browser information, IP address, site activity, cookie identifiers, and information you choose to provide.

How we use information

We use personal information to operate the store, process payments and orders, arrange delivery, provide customer support, prevent fraud and security incidents, improve our services, comply with law, enforce our terms, and send marketing communications when permitted. You may unsubscribe from marketing emails using the link in the message.

Shopify and service providers

Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform and related services. We may also disclose information to payment processors, fulfillment partners, carriers, analytics and advertising providers, professional advisers, and technology vendors that help us operate the store.

Cookies and similar technologies

We and our service providers may use cookies and similar technologies to keep the store functioning, remember preferences, understand traffic and performance, prevent fraud, and support advertising where enabled. Available controls depend on your browser, device, and region. Blocking certain cookies may affect store functionality.

When information may be disclosed

We may disclose personal information to service providers working on our behalf; in connection with a business transaction; to comply with law, court orders, or lawful requests; to protect rights, safety, and security; or with your direction or consent.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order records, legal obligations, dispute resolution, and fraud prevention. No security method is perfect, but we use reasonable administrative and technical measures appropriate to the nature of the information.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of certain processing; to opt out of certain advertising or data sharing; or to appeal a decision. These rights may be limited by law. We may need to verify your identity before completing a request.

Children

The store is not directed to children, and we do not knowingly collect personal information from children under the age at which parental consent is required. A parent or guardian who believes a child provided information may contact us to request review.

International processing

Information may be processed in countries other than the one where you live, including the United States, where privacy laws may differ. Where required, service providers use recognized transfer mechanisms or other safeguards.

Policy changes

We may update this policy to reflect operational, legal, or regulatory changes. The current effective date will appear at the top of the page.

Contact

Submit privacy questions or rights requests through the Contact page and identify the request as a privacy matter. Ciela Vere is operated by Zentara LLC.